Safe pickup partnership
Become a safe pickup site for survivors.
Pickup sites are where dignity is preserved. No personal addresses exposed, no awkward handoffs, no questions asked — just a private, coded handoff at a trusted location near the people who need it.
What it is
A few square feet. A trained hand. A coded handoff.
When a survivor requests something material — court clothing, a baby carrier, groceries — an in-kind donor sends it to your location. We notify the survivor with a private pickup code. They walk in, share the code, and walk out with what they need. No name. No story. No record of who they are.
You provide the space and a trauma-informed staff member on shift. We provide the protocol, training, and software.
Private by design
Survivors are identified only by a one-time code. We never share names with you.
One-time pickup codes
Codes expire after pickup or 14 days. No record persists.
Short hold windows
Items typically held 24 hours to 14 days. You set what works for your space.
Trauma-informed staff
One trained staff member per pickup shift. We provide a 90-minute training.
Who qualifies
If you have a lockable corner, you're already most of the way there.
Community centers
Libraries, rec centers, neighborhood hubs.
DV shelters & advocacy orgs
Existing trauma-informed teams, ready-made trust.
Small businesses
Cafés, salons, retail with a back room or stockroom.
Faith communities & nonprofits
Trusted local presence, predictable open hours.
What you commit to
A small, clear set of commitments.
Secure storage
A lockable space — closet, locker, cabinet — out of public view.
Predictable pickup hours
At least 6 open hours per week where a trained staff member is on duty.
Privacy protocol
Never ask a survivor's name or reason. The code is the entire transaction.
Quick acknowledgment
Confirm receipt of items in our partner portal within 24 hours.
What we provide
You're not on your own.
90-minute trauma-informed training
Live or self-paced, with a printable shift card.
Pickup software & code generation
Lightweight web app — works on any phone or browser.
Signage & inventory tags
Clear, calm materials so anyone on shift can run a pickup.
On-call advocate support
A real human is reachable during your open hours, every day.
Apply
Ready to be a doorway?
Apply in under five minutes. A real person reviews every application and reaches out within a week to walk through next steps together.
Pickup site application
A real person reviews every application — usually within a week.
Prefer to talk first? Learn about our approach or email team@thesurvivorcollective.org.